Customer Service Coordinator

Customer Logistics Coordinator

Greater Glasgow Area (Onsite)

Salary: Up to £35,000

Alexander Steele is supporting a successful and growing manufacturing business in the Glasgow area. The role is responsible for ensuring a high standard of customer service and operational efficiency across order management, logistics, and supply coordination. Working closely with distributors, freight partners, and internal teams, this position ensures that products are delivered on time and in full, while maintaining cost-effectiveness and strong stakeholder relationships.

Key Responsibilities

• Maintain excellent communication and service levels with customers, distributors, and key internal stakeholders.
• Manage the end-to-end order and shipping process, ensuring documentation is completed accurately and promptly to prevent delays.
• Oversee relationships with freight forwarders and warehouse providers to ensure efficient and cost-effective movement of goods.
• Collaborate with production and supply chain teams to ensure stock availability aligns with customer demand and deadlines.
• Support commercial and marketing teams to ensure product and promotional materials are available for events and launches.
• Manage and resolve customer queries or complaints promptly and professionally.
• Provide regular reporting on stock levels, order status, and delivery performance against forecasts.
• Monitor outstanding payments and liaise with finance to address cashflow or credit issues.
• Maintain and update key customer and partner contact databases, ensuring accuracy and accessibility.
• Contribute to regular sales and operations meetings to build strong cross-functional relationships and improve collaboration.
• Identify and flag potential issues with inventory, bottlenecks, or slow-moving products to relevant business partners.

Experience:

• Highly organised, detail-oriented, and able to work effectively in a fast-paced environment.
• Strong problem-solving ability with a proactive and resourceful mindset.
• Excellent communication and relationship management skills, both internally and externally.
• Demonstrates resilience, accountability, and a positive “can-do” attitude.
• Self-sufficient yet collaborative, with the ability to manage competing priorities calmly and effectively.