Customer Manager

Customer Manager Alexander Steele are working in partnership with a growing food manufacturing business. They supply major retailers with high quality branded and private label food products. The role is managing top 4 major retailers on a national level. Responsibilities: • Build and maintain multi-functional relationships at all levels in account portfolio. • Understand customer business strategies and growth drivers and develop winning growth plans aligned to customer strategic imperatives. • Support management team in defining budgets, targets and format driven strategies. • Negotiate cost price changes, range, distribution, shelf positioning, promotional activities etc. to build the brand within customer portfolio. • Management of Own Label contracts as appropriate, including securing new • business, maintaining current business, and managing the P&L in a commodity driven environment. • Formulating customer specific plans/strategies in line with accountable budgets, costing, packaging, and retail prices. • Maintaining accurate customer records and ensure internal processes are adhered • to. • Create and maintain demand forecast at volume, value, and profit level. • Ensuring internal company functions give the highest level of customer service to national accounts e.g., supply chain and delivery. • To utilise category management principles to add value to accounts. • To keep customers informed of any emerging issues / trends within the global market. • To monitor competitor activity and adjust forward plans to ensure KPI’s are met and ensure that appropriate colleagues are continuously informed. • Ensure innovation plans are delivered. • Identify business opportunities to increase brand visibility and presence. The role reports into the Sales Director The role is mostly office based in Kent £45-50k + car allow + bonus + benefits By applying for this role, you are agreeing to be registered with us in accordance to our T&C’s/Privacy Policy.