Customer Quality Technologist

Here at Alexander Steele, we are delighted to be working with a leading food manufacturer within the ever-changing global trends in food. Our client has an exciting opportunity for a Customer Quality Technologist to join their established team in Ruddington NG11 area. Do you enjoy working in Quality Assurance or Technical within food industry who enjoys fresh challenges within a customer facing role? Are you passionate about customer service and product quality expectations and delivery? This could be the perfect opportunity for you! The role: •Ensure all customer specific quality requirements are met and ensure all customer quality attributes are developed and recorded •Work with the NPD team to develop QAS standards in line with the customers’ expectations •Communications with food service, retail, and delivery box sectors •Maintenance and presentation of the QACCP manual for the site •To monitor production runs in the factory against a schedule •To conduct weekly taste panels with the Senior Management team and where necessary implement changes •Ensure raw material at intake meets the quality requirements to generate the correct quality standards for the customer •Weekly Pret Crop reports and Pret Monthly KPI reports •To work with the NPD department to ensure that specifications, trial paperwork and IPS standards meet the customer’s needs •To investigate Customer Complaints with Production personnel •To identify the root cause of the complaint and implement corrective actions with the relevant production staff •Write Customer Complaint responses, ensuring any necessary corrective action has been completed or implemented •Auditing of the process to ensure compliance to site food safety rules and customer quality requirements The Candidate: •Must have 12 months chilled food experience and detailing with ether retailers or large food service operators •Must have great attention to detail •Ability to work on own initiative •Adaptable and flexible - able to quickly master new ideas and processes •QA experience is essential, and experience of writing specifications is desirable •Must have good prioritisation, problem solving skills •Must have great communication, influencing, and IT skills The Offer: •Full time, permanent job •Sunday - Thursday, 1000-1800 •Holidays (extra holidays with service) •Pension •Employee Assistance Programme, Life assurance, Training courses and opportunities to progress and other benefits •On-site parking •Salary £25,000 - £30,000 depending on previous experience If you would like further information on this fantastic opportunity, please apply with your most recent CV.