Sales Operations Administrator

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Sales Operations Administrator

Sales Operations Administrator Alexander Steele Recruitment are working with an award winning consumer goods business. The business supply high quality products into the UK's major retailers and hospitality establishments. The business are part of a larger group and they are growing their presence here in the UK. Role Description: The Sales Operations Administrator is an integral part of the sales department, working with our local and national sales team to develop new business in our local delivery areas. Using our Customer Relationship Management (CRM) system to dispatch orders and keep general data entry. You will be the first point of contact for all inbound enquiries and ensure communication within the team at all time. You will provide desk based troubleshooting and assistance relating to customer orders, account statuses and ad hoc issues as they arise. Key Responsibilities: Maintaining relationships with customer portfolio accounts Dealing with incoming sales and enquiries via telephone, email and B2B functions Promote a world class customer service experience Make us easy to deal with and make customer journeys simple Workplace: Key point of call for incoming sales enquiries and orders Processing of sales orders via CRM systems and B2B portals Managing our B2B sales platforms to ensure correct stock availability Supporting our logistics team with the planning and management of local delivery schedules as well as pallet deliveries to national and export customers Precise data entry and record keeping into our internal systems Management of stock levels versus order requirements Prepare and dispatch sales samples or Point of Sales items Work with Credit Controller to ensure customer’s payment is up to date prior to dispatching new orders Process all new accounts enquiries and register all data on our CRMs Help with occasional trade marketing communications Assisting with tele-sales and chasing customers for orders, manage standing orders requirements What’s on offer Up to £26k + bonus + benefits Excellent career progression options with a fun, fast paced and successful business. The position is mostly office based in West Yorkshire.