Customer Service Administrator

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment?

We have partnered with a leading Drinks business that is looking for a proactive and detail-oriented Customer Services Administrator to join their dynamic team.

On offer:

Salary will be circa £30 000 + Bonus
25 leave days + 8 bank holidays
Hybrid remote working (3 days in the office)
Be part of a passionate, close-knit team in a thriving, respected business.

Key Responsibilities Include:

Respond promptly to customer enquiries and resolve issues efficiently
Process a variety of orders with accuracy and attention to detail
Support the sales and logistics teams in delivering a seamless customer experience
Maintain and update customer records and CRM systems
Proactively build strong relationships with customers and internal teams
Keep informed on our wine portfolio to provide excellent product support
Ensure compliance with industry regulations and internal standards

What You’ll Bring:

Proven experience in a Customer Service or Admin role, ideally within the food, beverage, or wine industry
Proficiency in Microsoft Office and CRM software
Excellent written and verbal communication skills
Strong organisation, multitasking, and time management abilities
A team player mindset with a customer-first attitude
Accuracy and a sharp eye for detail

Apply Now